Once an item is purchased from our store, you will have 14 days to return the product for Store Credit or a full refund. Returns form issued below
- Upon delivery, the parcel will include a returns form with instructions. Fill in the form and pack it along with the items into a re-sealable bag.
- Please track your return and confirm it has been delivered to us safely. Once received, your return will be processed and you will receive an email confirmation with the details. We aim to process all returns within 5 working days of delivery, however during busy periods such as sales it could take up to 10 working days. We would appreciate your patience and understanding should this be the case. Please note that once we process your refund, the funds may still take up to 5-8 working days to show in your bank account.
Please see our Terms & Conditions for full details.
We cannot accept these items for hygiene purposes:
- We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a refund, store credit or replacement.
- All items returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 21 days.
- Faulty items returned beyond the regular returns period above will be professionally repaired and returned to you at no cost. If the item is unrepairable we will offer you a full or partial Store Credit or replacement (at our discretion) depending on the extent of the damage.
- Items purchased on sale may only be returned for store credit or exchanged within 10 days.